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    Returns & Exchanges


    RETURNS
    If you are not satisfied with your purchase, please email us within 30 days from the date when you got your package. Returned jewelry must be in its original condition, include gift boxes, satin pouches, SKU barcodes, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.The return shipping cost will be borne by customers. Please ensure returned item is shipped via a trackable shipping method. If you don't use a trackable shipping service, we don’t guarantee that we will receive your returned item. If a returned parcel is lost in transit, ROSCE should not be held accountable. All sale items are final, non-refundable, only applicable for exchange. Request for return and full refund for sale item will not be allowed. For assistance, please email us at hello@roscejewelers.com  

     

    EXCHANGES
    Please shop carefully and confirm the color, length and number of quantity before you place your order. Free exchanges are not applicable because it is ROSCE's business policy to not resell returned items due to hygiene reasons. An exchange fee of $10 fee per item will be charged to cover restocking, handling and shipping fees. The return shipping cost will be borne by customers. Please ensure returned item is shipped via a trackable shipping method. If you don't use a trackable shipping service, we don’t guarantee that we will receive your returned item. If a returned parcel is lost in transit, ROSCE should not be held accountable. If your item is less than perfect upon arrival, please let us know within 24 hours of receiving the item. Email the photo to hello@roscejewelers.com, and we will further assist you. 

     

    CANCELLATION
    If you wish to cancel your order, please email us at hello@roscejewelers.com, preferably within 2 hours from the time the order is placed as we strive to dispatch all our orders on the SAME BUSINESS DAY. We cannot guarantee that your order will be cancelled upon request as our fulfilment team works very quickly in processing all the orders. If your order has been dispatched, we regret to inform you that we are no longer able to cancel the order. Should an exception be made, all order cancellations will be subjected to a cancellation fee of $20 to cover restocking, handling and shipping fees, which could be waived. All refunds made for the cancelled order will incur a $14 processing and payment service fee charged by the payment gateway. 

     

    DAMAGED ITEMS
    If the item(s) is damaged during transit, please contact your local post office within 24 hours to file for parcel damage. Next, please email us at hello@roscejewelers.com with the report ID number and we will further assist you. ROSCE offers a 2-year warranty which covers free prong tightening, re-polishing, rhodium plating and cleaning services. For more information on our warranty, please visit our Rosce Warranty page. 

     

    ITEM NOT RECEIVED
    If you receive a notification from us or the courier company that your parcel has been successfully delivered but you did not receive anything, please file for theft with the courier company within 24 hours. Next, please email us at hello@roscejewelers.com with the report ID number and we will further assist you.